Refund Policy

At Norvix Health, your satisfaction is important to us. This Refund Policy explains when and how you may request a return, refund, or replacement for your order.

1. Eligibility for Refunds

We offer refunds or replacements under the following conditions:

• You received a damaged or defective product
• You received the wrong item
• Your order is missing items
• The product is unused and returned in original condition (if returns are accepted)

2. Non-Refundable Items

We do not offer refunds for:

• Used or opened products
• Items damaged due to misuse or improper handling
• Orders returned without prior approval
• Sale or clearance items (if applicable)

3. Return Request Timeframe

You must contact us within 7 days of receiving your order to request a return or refund. Requests made after this period may not be accepted.

4. How to Request a Refund

To request a refund, please contact us with:

• Order number
• Clear description of the issue
• Photo or video proof (if applicable)

5. Refund Process

Once your request is approved:

• Refunds will be processed within 5–10 business days
• Refunds are issued to your original payment method
• You will receive a confirmation once the refund is completed

6. Replacements

In some cases, we may offer a replacement instead of a refund depending on product availability and issue type.

7. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

8. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank or payment account again
• Contact your payment provider
• Then contact us for further assistance