Shipping Policy
At Norvix Health, we are committed to delivering your order safely, quickly, and reliably. This Shipping Policy explains how we process, handle, and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed slightly. We will notify you if there are any significant delays.
2. Shipping Time
Estimated delivery times after dispatch:
- Domestic Shipping: 3–7 business days
- International Shipping (if applicable): 7–15 business days
Delivery times may vary depending on your location and courier service.
3. Shipping Charges
Shipping costs are calculated at checkout based on your location and order weight.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this to track your order in real time.
5. Delays & Issues
Delays may occur due to:
- Customs clearance (for international orders)
- Weather conditions
- Courier service delays
- Incorrect or incomplete address information
If your order is significantly delayed, please contact our support team.
6. Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
7. Lost or Missing Packages
If your package is lost or missing after shipment, please contact us. We will work with the courier service to resolve the issue as quickly as possible.